Oh no! A staff member has had to leave unexpectedly and nobody in the office knows how to take over their tasks. What do you do?
Most companies have faced this type of situation at least once, but there are some very simple steps that can be taken to avoid the problem.
Almost every job can have a checklist or guide to ensure that it is "future-proof". It may sound a little extreme, or difficult to set up, but you will be amazed at how easy it is and how much time it saves.
For example, here at Overells we have a task list that allows us to sign off on recurring (daily, weekly, monthly etc.) tasks. Within that there are links to the procedures for each task. This means that if one of the production team had to assist with admin for a day they should be able to do so with minimal difficulty or disruption; the role is not dependent on one or two people having the knowledge to do the job.
Procedures also make training new staff very easy and ensure all team members are working in the same way to minimise error. The same applies to our production staff who have to sign off checklists as they work through jobs to make sure all scenarios have been considered.
If you are interested in learning more, or would like assistance setting up your own procedures, checklists or handbooks then please contact us.
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This Newsletter, of necessity, has dealt with matters of a technical nature in general terms only. Clients should contact us for detailed information on any of the items in the Newsletter. No responsibility for loss occasioned to any person acting or refraining from acting in reliance upon any material in this Newsletter can be accepted by any member or employee of the firm.